FAQ

1. Who are Artisans of Hope?

Artisans of Hope is a skills development and empowerment initiative by Meals On Wheels Community Services. We help youth, women, people living with disabilities, and ex-offenders build sustainable livelihoods through artisan craftsmanship and entrepreneurship.

2. What types of products do you offer?

We create high-quality, handcrafted products including:

Leather Goods

Laptop sleeves, wallets, toiletry & makeup bags

Personal Care

Herbal soaps, lip balms, body butters, hair ointments (naturally inspired)

Food Preserves

Jams, jellies, sauces, and vegetable preserves

Every purchase fuels skills training and job creation.

3. Are your products handmade?

Yes — every item is crafted by trained artisans in our community workshops.

Handmade means each product has its own unique character and finish.

4. Do your products support sustainability?

Absolutely. We focus on:

Responsible sourcing of ingredients

Reduced waste and eco-friendly packaging

Training artisans in environmental stewardship

5. Where do you ship?

Currently, we ship across all provinces in South Africa.

6. How long does shipping take?

We process orders in within 14 business days.

Shipping time depends on your location and courier service availability.

7. What is your refund policy?

Refunds are available only for products that arrive damaged or defective.

Learn more in our Refund Policy page.

8. Can I purchase products in bulk for corporate gifting or reselling?

Yes. We support bulk orders and corporate partnerships.

To discuss, please contact us directly.

info@artisansofhope.org.za

9. How does my purchase make an impact?

Your order:

✔ Funds artisan skills training

✔ Creates dignified income opportunities

✔ Supports community development

✔ Promotes sustainable economic growth

You aren’t just buying a product — you’re changing a life.

10. How can I support beyond purchasing?

You can:

• Donate to Meals On Wheels Community Services

• Collaborate on upliftment projects

• Help share our mission

Every voice and contribution matters.